Terms and Conditions

All sales are final. No warranty on products unless specified in item description or offered by manufacturer in which case GPOparts will direct you to make warranty claims with the manufacturer.  GPO branded merchandise may only be exchanged if the apparel does not fit, and you would like to exchange. If exchanging a product, you must first order a replacement and then ship the original item back. Once that item is inspected to insure there is no damage, or wear, we will credit you back a full refund (minus the cost of shipping to and from).

Fees and pricing

All sales are final and GPO Parts reserves the right to charge a restocking fee of 20% on all orders that are refunded or canceled (this includes pre-order and back-order items that the customer agrees to continue with if currently out of stock). If an item is out of stock, we will continue with the order only if the customer accepts the terms of the restock time. Items that are not stocked at our facility (some wheels, suspension, etc) may have different restocking fees based on manufacturer. In some cases these may total up to 30%.

Return shipping costs on Rejected Requests (i.e. fully operational, undamaged items), will be billed to the customer.

We do our best to maintain accurate pricing at all times but GPO Parts can not be held responsible for incorrectly listed prices. Prices may fluctuate without notice do to increased material costs or exchange rate changes.

Shipping policy

FREE SHIPPING: FREE USA SHIPPING offers are available on certain items or amounts spent online with GPO Parts. Free shipping offer is good in the lower 48 US states.

STANDARD AND EXPEDITED SHIPPING: Please be aware that with all shipping options, most do not include transit time on the weekends. Shipping times are based on handler's shipping speeds, not on our processing times. Please allow 1-3 BUSINESS DAYS to process and ship out your items, excluding your shipping selection speed. For example an order placed on Saturday will usually ship on Monday. Our processing times can take up to 72 hours from the time you order. If we are out of town for an event, shipping times may be delayed until we're back in the office.

DIRECT (DROP) SHIP ITEMS: In order to keep costs down and provide parts at competitive prices, many items are shipped directly from our suppliers. In these cases we cannot guarantee stock on these items until the order is placed. We will notify you within 3 business days if an item is not available to ship immediately.

INSPECT PARTS UPON ARRIVAL: While we strive to ensure accuracy of all orders that are shipped in extremely rare occasions boxes are mislabeled and/or wrong parts are shipped. Once you have received your order be sure to CHECK the parts for accuracy prior to starting your installation!

INSURANCE FOR LOST / DAMAGED PACKAGES: Shipping prices do not include insurance. If you'd like to add insurance to your order, please email us prior to placing your order. Please be aware that we are not responsible for any lost, late or damaged items and GPO Parts must have a claim completed with the carrier before you can be refunded or before a replacement can be shipped. If your claim is denied, you will be responsible for placing a new order. 

International Shipping

All prices are listed in USD and will be charged to your credit card bank in US funds. Your bank will convert the USD to your currency for the purchase.

International shipping prices do not include import duties or taxes. We are unable to estimate what these importation costs may be. It is the customer's responsibility to research local duties and fees before placing an order.

VERIFY YOUR SHIPPING INFO

It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund. In the event of a refused shipment, shipping costs will not be refunded and the customer will need to cover the cost to re-ship.